How do you get a new passport after losing yours?

Report and cancel the missing passport, then apply for a replacement through the e-Devlet portal.

Elif AselPublished: September 13, 2026Updated: September 30, 20266 min readShare:X WA

Masada duran pasaport kılıfı, kimlik kartı ve vesikalık fotoğrafın yanında bekleyen kişi, arka planda resmî kurum bekleme salonu.

Short answer

Report the loss to the provincial or district population directorate within the country, or to the nearest foreign mission abroad, and have the passport recorded as lost in the system. Then make a passport appointment via randevu.nvi.gov.tr or Alo 199, pay the passport fee and booklet fee, and attend the appointment in person with your biometric photograph and identity card.

What you need

→Turkish ID card, or a temporary document issued by the registry office

→Biometric passport photo with a plain white background

→e-Devlet password or ID-card login access

→Receipt for the passport fee and booklet charge

→For a child: both parents' ID cards and consent if required

Step by step

Report the loss right away

Report the loss to the provincial or district population directorate within the country, or to the nearest foreign mission abroad. The report records the passport as lost in the system and prevents someone else from using it. If you find the passport later, you must apply to the same place and have the record updated.

Have the passport flagged as lost

Apply to your Provincial or District Civil Registry Office and ask for the passport to be recorded as lost in the system. That voids the document so it cannot pass border control. Bringing a photocopy or the passport number speeds the process up.

Book an appointment on e-Devlet

At turkiye.gov.tr, search for "Pasaport Randevusu" and open the service run by the General Directorate of Civil Registration. Under "Yeni Randevu Al", pick your province, registry office and a free time slot. Confirmation also arrives by SMS.

Pay the fee and booklet charge

Pay the passport fee and the valuable-paper (booklet) charge through the e-Devlet payment screen, a tax office or a partner bank. Enter your ID number correctly and select the validity period you want. Bring the receipt to your appointment.

Attend with your documents

Arrive on time at the registry office with your ID card, biometric photo, loss report and payment receipt. Staff take your fingerprints and signature sample and confirm the delivery address. Check that your address and phone number are correct here.

Track the delivery

The new passport is shipped by PTT courier to the address you gave. Follow its status on the "Pasaport Başvuru Durumu" screen in e-Devlet, or with the barcode number on PTT's tracking page. If nobody is home, you can collect it from the branch.

Apply to a consulate if you are abroad

Report the loss to local police and get a copy of the report, then book an appointment with the nearest Consulate General via konsolosluk.gov.tr. The consulate can issue a travel document or an emergency passport so you can return home.

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Tips

→Keep a photo of your passport's data page on your phone and in your email archive; it makes both the loss report and consular paperwork far easier.

→Valid visas disappear along with the passport, so contact each country's consulate separately about transferring a visa or reapplying.

→If you have a flight coming up, check other districts and provinces on the appointment screen; different offices often release earlier slots.

→Hold on to the loss declaration report even after the new passport arrives; border officers or insurers may ask for it.

→When applying for a child, the child must be present at the registry office because fingerprints and the photo are taken on site.

Watch out

The most common mistake is starting a new application before reporting the loss. An unreported passport still shows as valid in the system, leaving you responsible if your identity is misused, and your new application can be put on hold. If the lost passport turns up later, do not use it: hand it in to the registry office.

Frequently asked questions

+Can I use my lost passport if I find it later?

No. Once reported lost, the passport is cancelled in the system and will not be accepted for travel. Hand the document in to your civil registry office.

+Where should a loss report be filed?

At a provincial or district population directorate within the country, or at a foreign mission abroad. The Directorate General of Population and Citizenship Affairs identifies these two locations for loss reports.

+Is there an extra charge because I lost it?

You pay the standard passport fee and booklet charge for the replacement. Confirm with your registry office whether any additional charge applies in loss cases.

+I lost it abroad, how do I get home?

Apply to the nearest Turkish Consulate General. It can issue a travel document that replaces a passport, or an emergency passport, for your return trip.

+Can someone else collect the new passport for me?

The passport is delivered to you or to the person you designated during the application. A passport that cannot be delivered to the address is held at a PTT branch for 10 days; if it is not collected, it is sent to the application center you specified in your application.

Sources and verification

Official pages for this process

Published: September 13, 2026. tell us. Procedures, fees and portal names apply to passports issued by the Republic of Turkey.

This content is for information only; for official procedures the relevant institution’s current announcements take precedence. Details: disclaimer.

Elif Asel

Content editor · nasilyapabilir.com — Guides on official procedures, health and money are checked against the relevant institution pages. Spot an error? Tell us and we will fix it. Our editorial principles →